Meeting today's challenges
More and more the IT Executive is required to demonstrate the business value of IT Services, and free up BAU resources to exploit new technology to improve business capability and competitiveness. To achieve this objective, you need to have realistic answers to the following questions:
- Are we demonstrating business value or are we seen only as a utility technology service provider?
- Are we aligning what we do to the to the business need, including Cloud, Social Media and BYOD?
- Are we taking a lifecycle approach with our IT services to drive efficiency and effectiveness?
- Are we driving the alignment of our external providers to a common standard and interface?
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ProActive can help you to demonstrate business value AND transform IT from being a technology-centric service provider to a business-centric service provider. Our services are designed to take you on a Capability Improvement Journey and comprise the following main stages:
Prepare: for the journey by aligning and engaging with the Business and identify capability gaps.
Plan: Define the vision; where do you want to get to, and how are you going to get there? This may include services such as defining the framework for the target service lifecycle model and establishing a business case.
Design & Implement: Incorporates the effective design of service and process governance models, design of processes, procedures and templates, design and delivery of training, and implementation planning.
We also help you to sustain this change and ensure continual service improvement.
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