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Business-IT Alignment Assessment Services
Many senior IT leaders understand that they need to make their organisations more focussed on the objectives of the business rather than being technology-centric and siloed, however do they really know what the business actually thinks of IT and the services provided by them? Many organisations carry out customer satisfaction surveys of various varieties, but it is ProActive Services experience that these often do not surface the genuine view held by the Business with sufficient clarity or focus.
Because of this lack of targeted insight, many IT service providers are investing significant funds in developing their technologies and services and on IT management and process improvement initiatives without directly linking them to Business Unit specific priorities, issues, or objectives.