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Planning, Protection and Optimization (PP&O)

PP&O is one of four modules in the Capabilities stream leading to the ITIL® Expert in IT Service Management. On completion, students will be able to demonstrate their knowledge of the PP&O processes, roles, activities and functions, as outlined in ITIL Version 3.

Planning, Protection and Optimization covers the following ITIL V3 processes:

  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Demand Management

COURSE FORMAT

ProActive's course format ensures that students get maximum benefit from the training over a five day period.

  • Practical assignments and activities based around a Case Study are used to consolidate course material and provide a practical feel for ITIL in the workplace.
  • Students benefit from peer group discussion.
  • Course size is limited to 12 to ensure adequate time is allocated to team work and group discussion.

PREREQUISITES / PRE READING

  • Students must have obtained the V3 Foundation Certificate or the V2 Foundation Certificate plus the V3 Foundation Bridge.
  • It is strongly recommended that candidates demonstrate familiarity with IT terminology and understand the context of the relevant processes within their own organisation.
  • As such, it is recommended that candidates read the ITIL Service Lifecycle core publications in advance in particular the Service Operation book.

CERTIFICATION / ASSESSMENT:

  • A 90 minute examination takes place on Day 5, consisting of 8 multiple choice, scenario based, gradient scored questions. Students need a score of 28/40 or 70%. Each examination leads to international V3 ‘Intermediate’ level Certification from the UK-based Information Systems Examination Board (ISEB).
  • For students looking to achieve the ITIL Expert Certificate in ITIL Version 3, students with the V3 Foundation Certificate will need to attend and pass the examinations for at least 4 Intermediate Courses plus the “Managing Across the Lifecycle” course.

WHO SHOULD ATTEND?

  • This course will be of benefit to students requiring a deeper understanding of the PP&O processes, and how they may be used to enhance the quality of IT Service support in their organisation.
  • It is also suitable for operational staff who wish to enhance their role-based capabilities.