Course Information

Click on the pages at right for further information on each of our publicly scheduled courses. To find dates and locations, or to book your place on a course, check out the schedule!

V3 Manager's Bridging18/11/2011

Bridge the gap between the ITIL Manager's Certificate in IT Service Management and the Version 3 ITIL Expert in Service Management…

Service Offerings and Agreements (SO&A)21/09/2011

Covers Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, and Financial Management…

Planning, Protection and Optimization (PP&O)21/09/2011

Covers Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, and Demand Management…

Operational Support and Analysis (OS&A)21/09/2011

Covers Event Management, Incident Management, Problem Management, Access Management and Request Fulfillment.…

CobiT Essentials21/09/2011

Provides students with a Foundation level of understanding of CobiT, including the need for an IT Governance structure, the history of IT Governance, the CobiT framework and gives guidance on applying CobiT in practice.…

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