Course Information
Click on the pages at right for further information on each of our publicly scheduled courses. To find dates and locations, or to book your place on a course, check out the schedule!
Software Asset Management Essentials (SAME)
15/01/2010Explains the importance of maintaining a register of software assets and controlling licensing including procurement, redistribution, supply chain verification, authenticity, Proof of Licence, the various types of licences, ISO 19770 and simple copyright law.…
read moreRelease, Control and Validation (RC&V)
11/11/2009Covers Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management…
read moreV3 Foundation
14/10/2009Offering a no pass, no pay guarantee for V3 Foundation public courses! (conditions apply)…
read moreV3 Foundation Bridging
14/10/2009Provides V2 Foundation students with the mandatory certification required to continue ITIL training in Version 3.…
read moreKCS
14/10/2009Add further value to your ITSM initiatives by providing a strategy for capturing, structuring and reusing knowledge within the service desk! This three-day course, delivered by KCS v4 verified trainers, will provide participants with a high level overview of KCS and identify the interfaces to ITIL Version 3, in particular, to Incident and Problem Management…
read moreCobiT Essentials
14/10/2009Provides students with a Foundation level of understanding of CobiT, including the need for an IT Governance structure, the history of IT Governance, the CobiT framework and gives guidance on applying CobiT in practice.…
read moreV3 Manager's Bridging
14/10/2009Bridge the gap between the ITIL Manager's Certificate in IT Service Management and the Version 3 ITIL Expert in Service Management…
read moreV3 Managing Across the Lifecycle
14/10/2009V3 Managing Across the Lifecycle details coming soon!…
read moreOperational Support and Analysis (OS&A)
11/11/2009Covers Event Management, Incident Management, Problem Management, Access Management and Request Fulfillment.…
read moreService Offerings and Agreements (SO&A)
11/11/2009Covers Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, and Financial Management…
read morePlanning, Protection and Optimization (PP&O)
11/01/2010Covers Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, and Demand Management…
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