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ITIL® Intermediate Certificate in Planning, Protection & Optimization

PP&O is one of four modules in the Capabilities stream leading to the ITIL® Expert in IT Service Management. On completion, students will be able to demonstrate their knowledge of the PP&O processes, roles, activities and functions, as outlined in ITIL.

Planning, Protection and Optimization covers the following ITIL processes:

  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Demand Management

Price quoted includes course materials and handouts, examinations and GST.

View course brochure

ProActive's course format ensures that students get maximum benefit from the training over a five day period.

  • Practical assignments and activities based around a Case Study are used to consolidate course material and provide a practical feel for ITIL in the workplace.
  • Students benefit from peer group discussion.
  • Course size is limited to 12 to ensure adequate time is allocated to team work and group discussion.
  • Students must have obtained the Foundation Certificate or equivalent.
  • It is strongly recommended that candidates demonstrate familiarity with IT terminology and understand the context of the relevant processes within their own organisation.
  • As such, it is recommended that candidates read the ITIL Service Lifecycle core publications in advance in particular the Service Operation book.
  • A 90 minute examination takes place on Day 5, consisting of 8 multiple choice, scenario based, gradient scored questions. Students need a score of 28/40 or 70%. Each examination leads to international ITIL® ‘Intermediate’ level Certification from the UK-based Information Systems Examination Board (ISEB).
  • For students looking to achieve the ITIL Expert Certificate, students with the Foundation Certificate will need to attend and pass the examinations for at least 4 Intermediate Courses plus the “Managing Across the Lifecycle” course.
  • This course will be of benefit to students requiring a deeper understanding of the PP&O processes, and how they may be used to enhance the quality of IT Service support in their organisation.
  • It is also suitable for operational staff who wish to enhance their role-based capabilities.

Dates are as follows:

City Dates Available Booking
Melbourne 9-Jul-12 – 13-Jul-12 Book Now