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Listed below are the documents that we have for download.
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  • ITIL in the Real World - March 2009 (view pdf)
  • ITIL in the Real World - Spring/Summer 08/09 (view pdf)
  • ITIL in the Real World Newsletter - Winter/Spring 2008 (view pdf)
  • ITIL in the Real World - SUMMER 2007/08 (view pdf)
  • ITIL in the Real World - Spring 2007 (view pdf)
  • ITIL in the Real World - Autumn 2007 (view pdf)



  • ITIL and Your Service Desk (view pdf)
  • The Long Road to ISO\IEC 20000 Certification (view pdf)
  • The Weak Link: Strengthening the relationship between Projects and Service Operation. (view pdf)



  • ITIL Manager's Certificate (ITIL Masters) (view pdf)
  • ISO\IEC 20000 for Consultants (view pdf)
  • ISO\IEC 20000 for Auditors (view pdf)
  • V3 Foundation (view pdf)
  • Software Asset Management Essentials (view pdf)
  • About ProActive (view pdf)
  • V3 Manager's Bridging (view pdf)
  • Achieving the ITIL Expert in V3 (view pdf)
  • Operational Support & Analysis: ITIL V3 Capabilities Stream (view pdf)
  • Release, Control & Validation: ITIL V3 Capabilities Stream (view pdf)
  • Service Offerings & Agreements: ITIL V3 Capabilities stream (view pdf)
  • AssessSM - ProActive's Self Assessment Tool (view pdf)
  • KCS: Knowledge Centered Support One-Day Workshop (view pdf)
  • ITIL V3 Foundation Bridging 2 Day Course (view pdf)
  • Knowledge Centred Support (KCS) 3 Day Course (view pdf)


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