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Listed below are the documents that we have for download.
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is required. Click a title for description.
ITIL in the Real World - March 2009
(view pdf)
ITIL in the Real World - Spring/Summer 08/09
(view pdf)
ITIL in the Real World Newsletter - Winter/Spring 2008
(view pdf)
ITIL in the Real World - SUMMER 2007/08
(view pdf)
ITIL in the Real World - Spring 2007
(view pdf)
ITIL in the Real World - Autumn 2007
(view pdf)
ITIL and Your Service Desk
(view pdf)
The Long Road to ISO\IEC 20000 Certification
(view pdf)
The Weak Link: Strengthening the relationship between Projects and Service Operation.
(view pdf)
ITIL Manager's Certificate (ITIL Masters)
(view pdf)
ISO\IEC 20000 for Consultants
(view pdf)
ISO\IEC 20000 for Auditors
(view pdf)
V3 Foundation
(view pdf)
Software Asset Management Essentials
(view pdf)
About ProActive
(view pdf)
V3 Manager's Bridging
(view pdf)
Achieving the ITIL Expert in V3
(view pdf)
Operational Support & Analysis: ITIL V3 Capabilities Stream
(view pdf)
Release, Control & Validation: ITIL V3 Capabilities Stream
(view pdf)
Service Offerings & Agreements: ITIL V3 Capabilities stream
(view pdf)
AssessSM - ProActive's Self Assessment Tool
(view pdf)
KCS: Knowledge Centered Support One-Day Workshop
(view pdf)
ITIL V3 Foundation Bridging 2 Day Course
(view pdf)
Knowledge Centred Support (KCS) 3 Day Course
(view pdf)
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