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Listed below are the documents that we have for download.
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The Lost World of Problem Management (view pdf)
China takes to the Red Book (view pdf)
ITIL and Your Service Desk (view pdf)
NOC NOC, Who's There? (view pdf)
Releasing the Pressure (view pdf)
Where is the ITIL Fairy? (view pdf)
The Long Road to ISO\IEC 20000 Certification (view pdf)
Status of V3 Certification (view pdf)
Change Matters (view pdf)


ITIL Service Management Essentials - V2 Foundation Certificate (view pdf)
ITIL Manager's Certificate (ITIL Masters) (view pdf)
Practitioner - Service Level Management (view pdf)
ITIL (ICT) Infrastructure Management (view pdf)
Information Security Management Principles (view pdf)
Practitioner - Service Desk and Incident Management (view pdf)
Practitioner - Problem Management (view pdf)
ISO\IEC 20000 for Consultants (view pdf)
ISO\IEC 20000 for Auditors (view pdf)
Practitioner Training 2008 (view pdf)
V3 Foundations (view pdf)
V3 Foundation Bridging (view pdf)
Software Asset Management Essentials (view pdf)
About ProActive (view pdf)
V3 Manager's Bridging (view pdf)
ITIL Application Management Essentials (view pdf)
Practitioner - Support and Restore (view pdf)
Practitioner - Release and Control (view pdf)
Achieving the ITIL Expert in V3 (view pdf)


ITIL in the Real World Newsletter: March 2006 (view pdf)
Current Training Schedule (view pdf)
ITIL in the Real World Newsletter - August 2006 (view pdf)
ITIL in the Real World Newsletter - Summer 06/07 (view pdf)
ITIL in the Real World - Autumn 2007 (view pdf)
ITIL in the Real World - Spring 2007 (view pdf)
ITIL in the Real World - SUMMER 2007/08 (view pdf)