Examinations and Pass Rates
ProActive are proud to offer training certified by the ISEB, the original Examination Institute (UK). This can make a difference to the exam results! Proof of an exceptional training course provider is in the results - and our exceptional results will prove our ability to partner with you for your organisation's IT Service Management training needs.
WHAT EXAM RESULTS MEAN TO YOU
Manager's Certificate (v2) and Manager's Bridge (V3) exam results are one of the clear indicators of a Service Provider's training capability. They are testament to not only the ability of the student to effectively transmit what they have learned onto paper, but also the trainer's ability to communicate the relevant information in such a way that it is taken in and understood.
ProActive recommend that, when searching for a Service Provider for advanced ITIL training, you ask the following questions to ensure you are getting the best value from your training investment - and you'll find our answers to each of them below!
- Who is the Service Provider's examination board?
There are three examination boards – the APM Group, the ISEB (Information Systems Examination Board - UK) and Exin (Examination Institute of the Netherlands). ProActive are accredited by the ISEB, a UK based examination board. - Is the class accredited?
Unless the class is accredited by one of the above organisations, it is not considered a certified ITIL class. ProActive's courses are regularly scrutinised and assessed by the ISEB. - To what level is the instructor accredited and certified? What experience do they have?
All trainers must hold the highest qualification available in Service Management - the ITIL V3 Expert Certificate, and must be approved by the examination institute. All trainers teaching the Foundation Certificate should also have a minimum of 5 years experience in IT Service Management. ProActive's trainers are qualified and have the appropriate number of years experience. In fact, one of ProActive's trainers is an ISEB examiner! - What is the Service Provider's examination board's average pass rate? Do they publish these statistics?
The ISEB publish their statistics on their web site. ISEB Pass rate for the Manager's Bridging Course in V3 is 66%. - What is the Service Provider's pass rate for the Manager’s Bridging Course as opposed to the examination board? Do they publish these statistics?
ProActive's pass rate for the Manager's Bridge is at 78.63%. - What is the Service Provider's style of training? How do you work towards ensuring all students pass the exams?
ProActive use a combination of classroom learning, simulation activities, group discussions, and case studies where each individual is encouraged to learn in their own way. ProActive provide a variety of study techniques (including Mind Mapping, 6 Hats etc), and do not adopt confrontational or competitive environments to achieve higher pass rates. - Does the Service Provider have testimonials and references for training?
Yes we can! There are some testimonials on our brochure material and check out the Testimonials page on this site!
For any further information, email us at info@proactiveservices.com.au
