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For more information, check out our white paper.
email nicole.brown@proactiveservices.com.au or contact one of ProActive's Account Managers by calling (AUS) 1300 880 855 or (NZ) 0800 11 56 56. |
| nicole1/05/2007 10:38:27 AM |
ProActive are certified by the UK based Information Systems Examination Board (ISEB), part of the British Computer Society.
The accreditation process involves the scrutiny of all aspects all ITIL-based courses. The purpose is to prove to the relevant ISEB Subject Board that a training provider has the ability to teach the appropriate syllabus material using competent staff, good materials and an appropriate teaching environment.
The ISEB conduct reviews on a 3-year cycle. As part of this review, they confirm that all course tutors have demonstrable knowledge in the relevant subject and that all trainers themselves hold the Certificate/Diploma that they teach. |
| nicole1/05/2007 10:41:32 AM |
IT Service Management is a set of processes that cooperate to ensure the quality of live IT services. IT Service Management provides an overall framework within which to operate individual activities such as the Service Desk and the implementation of Service Level Agreements (SLAs).
The prinl objectives of IT Service Management are:
- providing customer focussed IT Services
- aligning IT services with the organisations objectives
the implementation and management of cost-effective SLAs
- IT Service Management is based on best practice doented in the IT Infrastructure Library (ITIL), which was the outcome of a major UK Government funded project embracing public and private IT service providers. The ITIL is the basis of BS15000 and AS8018, the UK and Australian standards for IT service management best practice.
IT Service Management can help:
- Turn your technology focused group into one with a service focus.
- Ensure IT services are aligned with, and satisfy business needs.
- Improve system reliability and availability.
- Provide a basis to agree levels of service and the ability to measure IT service quality.
An increasing number of organisations are now embracing ITIL to enable them to deliver demonstrable world cl IT Services within their own organisation and to their customers.
The benefits of implementing ITIL are many; the most beneficial include:
- Aligning IT with business needs
- Move from a technology to a service based culture
- More ability to absorb rapid change
- Improve the quality of IT Services
- IT perceived as offering value to the organisation
Ensure everyone speaks the same language.
Over a period of time, a successful ITIL implementation should show improvements in:
- the availability of IT services
- customer satisfaction and the reputation of the IT operation and
- effectiveness of the IT operation, and the opportunity to move staff from firefighting activities to planning activities.
ProActive has an established track record helping organisations implement ITIL at various levels using our BasePlan framework. BasePlan is a holistic, proven, flexible and low risk approach to structural, cultural, process and technology change which initiates a Continual Service Improvement Programme (CSIP) within the IT service organisation. BasePlan will also ist you to align to ISO20000, the international standard for accrediting organisations as IT Service Providers.
Our Consultancy page provides further detail on BasePlan. |
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ProActive Hosted a webinar on December 2nd that aimed to clear some of the confusion around ITIL V3 Training and Certification.
"Making Sense of V3" was well received, as we have had many requests to view the presentation again. You can do so by clicking the link below.
[http]http://www.proactiveservices.com.au/video/presentation_with_voice.asf[http]
Please feel free to leave feedback, or post any questions you may have. |
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On December 2nd, ProActive hosted a webinar aiming to clear up confusion surrounding V3 Training and Certification.
We have since had many requests to view the presentation again, so now we have decided to upload it!
Please use feel free to leave feedback, or post any questions!
[http]http://www.proactiveservices.com.au/video/presentation_with_voice.asf[http] |
