Home > Forum > General > Using Metrics Effectively for Better ITSM

General - Using Metrics Effectively for Better ITSM

Back To Forum

User Nickname	Message
	The use of metrics is an essential component of IT Service Management.
	How does one know if their IT organization is a high performer or if there is room for improvement in the ITSM processes? What are some of the easiest indicators to gauge this?

ITIL® is a registered Trade Mark of the Office of Government Commerce in the UK and other countries.
The Swirl logo™ is a Trademark of the Office of Government Commerce.
The IT Infrastructure Library® is a registered Trade Mark of the Office of Government Commerce in the UK and other countries.

RSS | Terms | Privacy | Web Design