Why you need a Service Management Office

The Service Management Office (SMO) is a shared service responsible for the integration, promotion and delivery of good (or best) practice.

A Service Management Office is designed to help build a capability to manage the IT service lifecycle, by bringing together all relevant IT Governance, specifically:

• ITSM as per ITIL Version 3
• Security & Risk Management (ISO\IEC 270001)
• Enterprise Architecture & the SW Delivery Lifecycle
• Portfolio/Programme/Project Management, as Prince2 and Managing Successful Programmes (P3M3), and
• CobiT.

By providing an integrated IT Governance model, a SMO is able to define the governance function for both IT and the business and manage the risk in the delivery of IT services at the enterprise level.