GreenPapers
We've just introduced a new concept in White Papers - called 'GreenPapers'! This is in an effort to consider our environment and encourage responsible printing. We will shortly have a number of papers for you to access - please check back soon!
The Weak Link: Strengthening the Relationship between Projects and Service Operations
14/01/2010Read how a retail organisation improved the ability of service operations to receive and support solutions from projects. Stephen Miles' outlines the issues that are common for many organisations, and identifies what was implemented in this case to improve the ability of IT to successfully transition and support the services to the required quality.…
read moreWhy you need a Service Management Office
14/01/2010The Service Management Office (SMO) is a shared service responsible for the integration, promotion and delivery of good (or best) practice. …
read moreUnlocking the Value of Assessments
14/01/2010In a "Green" Paper just released, Michael Davies, Principal Consultant at ProActive Services outlines three different "views" of assessment; ITIL, CobiT, and ISO/IEC 15504: Process Assessment Contexts.…
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