ITIL Education

The IT Infrastructure Library (ITIL) provides international best practice guidance in IT Service Management. It is also the basis of ISO\IEC 20000, the International Standard for IT Service Management. Now in its third version, it was originally developed in conjunction with both public and private sector organisations and provides genuine, recognised world class practices with a view to sponsoring a high level of quality standardisation across the IT industry.

ITIL also provides a framework for IT practitioners to demonstrate their ITIL knowledge and capabilities, and to build on this knowledge through certification training. There are a number of ITIL V2 and V3 courses available which can be run either on-site, for groups of 8 16, or individuals can attend a public course (all course dates and locations are available for booking here).

ProActive' offers a public schedule for ITIL Education which currently covers Australia and New Zealand, however we have a history of running on-site courses for organisations outside Australia/NZ most recently in the UK, USA and Asia.

ProActive have now scheduled the Capabilities courses of Release, Control and Validation (RC& V), Operational Support and Analysis (OS& A), and Service Offerings & Agreements (SO& A) capabilities courses at this stage. The remaining Capabilities course, the Lifecycle Modules and Managing Across the Lifecycle will be released according to customer demand.

For students wishing to achieve ITIL Expert level, completing the V2 Managers Certificate, followed by the V2 V3 Managers Bridging course is the most time-efficient and cost-effective path (with 16 training days). Undertaking the Expert level using V3 courses means that students will have to attend at least 20 training days. ProActive are running the final public Manager's Certificate course very soon - so book now if you want to take advantage of this time- and cost-effective path!

ProActive Services offers a range of education and consultancy services to assist clients in implementation of IT Service Management (ITSM) best practice. Our emphasis is on providing client staff with the skills and knowledge needed to implement effective ITSM within their own organisation rather than doing the work for them. ITSM only works well when ownership resides with the client organisation.

Most services can be tailored to meet the specific needs of the client, although the syllabus for some courses is partially constrained if participants wish to sit external examinations.

All ProActive courses focus on ensuring that students get maximum benefit from education that can be quickly turned into gain in the workplace. A combination of classroom learning, peer group discussion, practical exercises and simulation activities are utilised. This not only makes the training more enjoyable, but aids in retention of information.