ITIL® Education

The IT Infrastructure Library (ITIL) provides international best practice guidance in IT Service Management. It is also the basis of ISO\IEC 20000, the International Standard for IT Service Management. Now in its third version, it was originally developed in conjunction with both public and private sector organisations and provides genuine, recognised world class practices with a view to sponsoring a high level of quality standardisation across the IT industry.

ITIL also provides a framework for IT practitioners to demonstrate their ITIL knowledge and capabilities, and to build on this knowledge through certification training. There are a number of ITIL V2 and V3 courses available which can be run either on-site, for groups of 8 16, or individuals can attend a public course (all course dates and locations are available for booking here).