Unlocking the Value of Assessments - our new Green Paper

IT Service Management (ITSM) maturity assessments have been around for over ten years and many organisations have used them over that time as part of an overall initiative to implement good practice.

However, it is likely that in many cases, the full benefits of maturity assessment are not being realised.

Sometimes there is a view that assessments are just part of the process of service improvement and are undertaken because 'good practice says that they should be' rather than with the objective of using the results of assessment to drive ongoing improvement to maximise benefit.

In a Green Paper just released, Michael Davies, Principal Consultant at ProActive Services outlines three different "views" of assessment ITIL, CobiT, and ISO/IEC 15504: Process Assessment Contexts.

If you are interested in a copy of the green paper, simply email us and you will receive an electronic copy by return.