ProActive is committed to the protection of your personal information in
accordance with the National Privacy Principles (Principles) set out in
the Privacy Act 1988 (Cth).
This Privacy Policy describes the manner in which ProActive collects,
holds and uses personal information. If you wish to make any inquiries
regarding this Privacy Policy you should contact ProActive's Privacy
Officer by telephone on +61 3 9696 4344 or by email at the following
address
info@proactiveservices.com.au.
When do we collect personal information?
ProActive collects personal information from its customers in a variety
of ways. We may collect personal information such as your name, contact
details or occupation when you enrol for or attend a training course,
seminar, visit our website or contact us by telephone.
Information Collected via our Website
ProActive will not collect any personal information about visitors to
its website except when they knowingly provide it. For example, we will
collect personal information from visitors to our website when they
enrol for a training course, an event, or complete the “contact us” form
located on our website.
Click Stream Data
When you visit and browse this website our website host will collect
personal information for statistical, reporting and maintenance
purposes.
This information will not be used to identify you and may include:
the number of users visiting this website and the number of pages
viewed;
the date, time and duration of a visit;
the IP address of your computer; or
the path taken though this website.
Our website host uses this information to administer and improve the
performance of this website.
Cookies
Cookies are small text files that are transferred to a user's computer
hard drive by a website for the purpose of storing information about a
user's identity, browser type or website visiting patterns. ProActive
currently does use cookies.
Web Beacons
Web beacons are images that originate from a third party site to track
visitor activities. ProActive currently does not use web beacons to
track the visiting patterns of individuals accessing its website.
What we use your information for
We use the personal information that we collect from customers to enrol
them in training courses or seminars and to provide customers with
information about our training courses and other associated services
such as keeping our customers up to date with IT Service Management
issues, events and news.
If you choose not to provide your personal information to ProActive for
the purposes set out in this Privacy Policy the only consequence for you
is that you may not be able to attend or receive information about
ProActive's training courses or events.
Who do we disclose your information to?
ProActive may disclose personal information about its customers on a
temporary basis for a specific purpose to third party service providers
such as contracted call centres, mailing houses or marketing agents.
We may also disclose your personal information to our web site host in
certain limited circumstances, for example when our web site experiences
a technical problem, to ensure that it operates in an effective and
secure manner.
Marketing
ProActive may use your personal information to provide you with
promotional material about its training courses, relevant events and
other services.
If you do not wish to receive this type of promotional information, you
can contact our Privacy Officer at
info@proactiveservices.com.au at any stage in the future so that we
can remove your name from our marketing lists.
Otherwise, we will not, in the ordinary course of our business, disclose
your personal information to any other person or organisation unless the
disclosure is required by law or is otherwise permitted by the
Principles.
You can have access to the information ProActive holds about you
You may request access to your personal information by contacting the
privacy Officer on the email address above.
Keeping your personal information secure and up to date
ProActive aims to keep your personal information secure and up to date.
Any personal information that is collected via ProActive's website or
which is held on ProActive's computer systems is securely protected by
firewall security systems and the use of user passwords to prevent
unauthorised access.
Personal Information that is held by ProActive in hard copy is stored
securely on its premises and is only disclosed or used for the purposes
described in this Privacy Policy. You can update your personal
information at anytime by contacting our Privacy Officer on the email
address above. If we find we have no further need for your personal
information we will remove it from our system and destroy all record of
it. We would welcome any changes to your details so as to keep our
records up to date.
