ProActive’s Trainers get KCS verified

For a number of months now ProActive have been working on Knowledge Management both as an internal project and as part of wider projects for customers.

In June, we were pleased to have the opportunity for Greg Oxton, Executive Director of the Consortium for Service Innovation present a webinar on the value of KCS plus visit Melbourne to deliver our first 3-day Knowledge Centred Support training course.

Part of Greg's visit was to formally verify three of our consultants so that they could officially deliver the training course and the consultancy services we offer. Leon Swart, Jon Phillips and Paul Bodie all took part in this verification process and now make up the 33% of worldwide trainers accredited to deliver KCS v4!

Paul Bodie commented: "KCS complements the Support Analysts knowledge and experience (it does not replace it)… and can be considered as the glue between Incident and Problem Management."

"The Consortium for Service Innovation is pleased to have ProActive Services as a provider of KCS Verified training. The KCS workshops are developed and maintained by the Consortium to offer the latest perspective on the KCS methodology. It is great to have ProActive as a training partner" stated Greg Oxton, Executive Director of the Consortium for Service Innovation.

Case studies show that KCS solves cases faster, optimises use of resources, enables e-Services Strategy, and builds organisational learning.

We look forward to the opportunity of showing our customers our passion for KCS and the benefits that it provides!

The Consortium for Service Innovation is a nonprofit, alliance of industry leading service and support organisations focused on developing innovative ways to improve the customers' support experience. For more information about the Consortium please visit the web site www.serviceinnovation.org.