Service Management Office

A Service Management Office (SMO) is designed to help build a capability to manage the IT service lifecycle, by bringing together all relevant IT Governance.

By providing an integrated IT Governance model, the SMO is able to define the governance for Service Providers. This helps manage risk in the delivery of IT services at the enterprise level in a multi-supplier environment.

There is a growing requirement for governance models for both portfolio and project management as well as IT service delivery, particularly when these models can significantly reduce operational costs. In addition, large organisations are now embracing multi sourcing in an attempt to reduce costs and improve services, but with this comes risk in controlling such a complex model.

In order to facilitate an overall integrated governance structure that will apply good practice across the service management lifecycle, a new governance function needs to exist, that will be responsible for integrating, promoting and delivering governance functions across the service value chain. The Service Management Office (SMO) is a shared service responsible for the integration, promotion and delivery of good (or best) practice.

ProActive Services can assist in the planning, development and implementation of the Supplier Integration model of the Service Management Office to ensure it meets the requirements of your business.

Take a look at our Green Paper outlining the Service Management Office in further detail.

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Strategy Generation
Assessments
Education Programme