Standards, Frameworks, Models: How do I implement them all?
Given that ITIL v3 encompasses far more that Service Delivery and Service Support, how should we incorporate the existing standards and best practice that are now included in the v3 life cycle?
In order to facilitate an overall integrated governance structure that will apply good practice across the service management lifecycle, it is our experience that a new governance function should exist that is responsible for integrating, promoting and delivering governance functions across the service value chain.
The Service Management Office (SMO) is a shared service responsible for the integration, promotion and delivery of good (or best) practice.
The activities can be split into four main functions:
- Project and Portfolio Management
- Security & Risk Management
- Enterprise Architecture
- Service Management
There can be much value in implementing best practice frameworks, recognised standards and multi tier delivery models. With increased complexity comes increased risk, and increased governance.
The Service Management Office is an excellent structure to define, promote and deliver governance services to the business and IT, and help with the mitigation of risk within a mutli-sourced environment.
Take a look at our Green Paper on the SMO – or contact us for further information.
