Strategy Generation
ProActive offers a customised workshop designed to help you understand how your business customers' perceive the value of IT services. This enables you to define a strategy and vision that develops Information Services (IS) capabilities for delivery of quality services.
ProActive's BaseCamp – Strategy Generation helps you to adopt a more strategic approach to IT service provision through the development of an effective engagement model with the business, which enables the development of a comprehensive service portfolio.
Effective service strategy will change the way that the business perceives the value of IT services in order to achieve a more effective outcome in improving them. Over time, this will allow your organisation to unlock the full value of its investment in IS.
The outcomes of Strategy Definition help you to frame any assessment of the current situation (“Where are we now?”) and to set your objectives and strategies for establishing effective business engagement, developing a service portfolio and improving your current service offerings (“How do we get there?”). The BaseCamp – Strategy Definition workshop also sets the scope and identifies focus areas for a process maturity assessment, so that findings and recommendations link the IS strategy to the Continual Service Improvement Plan (CSIP). A service strategy defines a unique approach for delivering better value.
Benefits include:
- understand the value of what IT is delivering to the business and the areas for improvement.
- rapidly and clearly define the IS vision;
- reduce risk of CSIP failure;
- identify the benefits of a CSIP;
- consider and define business objectives and their relationship to the delivery of IT Services
- develop management commitment to the CSIP
- identify stakeholders, and;
- enable competitive advantage by aligning IT with business needs.
