Cancellation and Rescheduling Policy

ProActive is committed to delivering to each training student the highest possible quality outcomes from every course we deliver. Essential to achieving this objective is the planning and preparation that goes into every course. Therefore late reschedules or cancellations can have a detrimental effect on the planning and outcomes and it is necessary to impose a fee in such cases:

  1. Cancellations or reschedules received less than 10 working days but more than 5 working days prior to course commencement will incur a cancellation fee of 25% of the total course fee.
  2. Cancellations or reschedules received less than 5 working days prior to the course commencement will incur a cancellation fee of 50% of the total course fee.
  3. Course bookings received less than 10 working days before course commencement must be accompanied by a credit card number or purchase order for the booking to be accepted.

Substitute students can be provided at anytime prior to the commencement of the course without a fee being incurred.

  1. Students who fail to attend a course without providing any advance notification will incur the full cost of the course despite non-attendance.
  2. Reschedules received more than 10 working days prior to the course commencement will not incur a re-schedule fee.
  3. Students can reschedule a course once, subject to adequate notice as per the above. Further reschedules will incur a $250 Fee.

Candidate Assistance

ProActive’s examination institute, the Information Systems Examination Board (ISEB) seeks to provide equal access to the ISEB examinations for all candidates, ensuring that there are no unnecessary barriers and that any reasonable adjustments for candidates preserve the validity, reliability and integrity of the qualification. ISEB will endeavour to accommodate the needs of candidates with a particular examination requirement, according to individual circumstances, ensuring such candidates are not disadvantaged in relation to other candidates and that certificates accurately reflect candidate attainment.

Applications for reasonable adjustments will be individually considered and decisions may vary according to the exact nature of the candidate’s everyday needs and usual method of working. This includes appeals for extra time during the certification exam if English is not the first language of a candidate. Please contact ProActive to discuss your options. If applicable, the request for reasonable adjustment must be made in writing to ProActive Services who will present the request to the ISEB. The appropriate forms are available from ProActive Services. Please note that requests must be sent to the ISEB a minimum of one week before the examination date.