Foundation and Foundation Bridging:

"Before enrolling at ProActive I asked a few colleagues and friends where I should do the course - They unanimously recommended ProActive. After doing the course with ProActive, I felt that ProActive related the course to what happens in the real world and took a practical approach to delivering the course. (The trainer) had a lot of related real world experience and gave us a great one page diagram of the ITIL framework which was very useful in passing the exam."                    Pravin Rodrigues, Medibank

"An excellent course, presented by a superb instructor! Thank you for a job well done."                                             Estelle Vorster, Oracle

"Attending the ProActive Services ITIL V3 Foundation course provided a practical and valuable insight into the fundamentals of the ITIL framework. Understanding the framework that is used by NSC, and many of our clients, has provided me with an increased appreciation of the practical applications involved."                                                                               Benjamin Day, NSC Group

“A very professional and informative course. Keeping the focus and group engaged on the topic of ITIL is no easy task and you managed that with flying colours. It was of great benefit bringing your real world experiences into the course to create a context that was easily understood."                                                                                                                           Ian Tennent, CA

Our company delivers technology and IT support services to both large and small customers. ITIL provides an excellent framework and understanding of the structure and processes for good service management, which our customers expect and rely upon. The ProActive (V3 Foundation) delivery was well managed and the content very applicable in my current working situation.                                                                                                                                                                    Peter Dougherty, Agile

“I attended the ITIL V3 Foundation Bridging course to update my skills from V2 and was pleasantly surprised. The trainer made the course interesting and enjoyable while enabling us to share our knowledge as a group. This resulted in me passing with an almost perfect score on the exam and the ability to apply the learning in the real world. I’ m now looking at undertaking further learning with ProActive.”                                                                                                              Anthony Hickling, Yarra Valley Water

"I recently attended the ITIL V3 Foundation Bridging Course with ProActive and found it to be both a detailed overview of the changes in the new version, but also a useful opportunity to revise aspects of the V2 Foundation course information. The training was presented in a way that allowed me to quickly and easily understand these differences along with the new material, and have the necessary confidence for the examination later that day. This course has now enabled me to speak and work confidently with our clients across both versions of ITIL. I am now looking forward to completing both the ITIL V2 Masters and V3 Masters Bridging courses in 2009."                                                                                                    Lauren Morrison, Voco

"The friendly trainer at ProActive took the time to explain things clearly to me and helped me to pass my ITIL V3 Foundation course with flying colours!                                                                                                                                     Ashley Smith, Big Sky Credit Union      

I recently travelled to Wellington to take part in the ITIL Foundation Certificate course held by ProActive. The trainer was professional and friendly, and was able to incorporate her own and our work experiences into the training undertaken. Taking part in the practical exercise before starting and after applying some of our new learned processes allowed us to appreciate the value of what we have learnt in the course. I would not hesitate in taking part in another course run by ProActive Services.                                                                                                                                                              David Warriner, Delta

The ProActive ITIL Foundation Course was intensive and purposeful. It helped me join the dots on several key points that I encounter in my current position of Service Delivery Manager as well as to provide me with future direction to ensure that that our organisation is ITIL compliant. I look forward to continuing with ProActive to gain my ITIL certification in its entirity and would strongly recommend this course as it has already helped me to make several improvements to our current Service Delivery capabilities.                                                                                                                                                 Lisa Cazzolli, ServicePoint Australia

The company I work for Extend technologies is a company that support SAP and with many large companies under our support contracts. They use ITIL each day with logging calls to us; Change Request, Request for service, Request for Change. Doing this (V3 Foundation) course has given me a lot better understanding of this whole process.                        Jordan Holding, Extend Technologies