Testimonials

I found the (V3 Foundation) course content and structure extremely interesting and beneficial in helping me understand how IT should be delivered to the business. The instructor was very knowledgeable on the topic and easily related the course material with real life experiences not only from himself but from the other course attendees as-well.

I thoroughly enjoyed the ProActive ITIL® V3 Foundation course. Participants were encouraged to contribute to the group discussion and discuss how the course content relates to their particular workplace. The trainer was knowledgeable, professional and engaging and I believe this contributed to my great exam results. I had no knowledge of ITIL before I attended this course and it has given me an understanding of the processes I have been using in my role in service delivery. I would highly recommend this ProActive course.

The best part of the ITIL V3 Foundation course I recently attended was the trainer. She was very professional, knowledgable and able to apply relevant personal experience to assist in our learning throughout the 3 days. I have attended ProActive courses in the past and would always recommend them to colleagues. The trainers are easy going, professional and very experienced. As a Problem Manager I needed to ensure that I had the most up to date information about ITIL Problem Management and its relevance with other changing processes as part of V3. The course structure is well thought out and I really enjoyed my 3 days with ProActive.

The ITIL Foundation V3 Certificate gained through my training with ProActive Services has been pivital in my success as a professional new to the IT Service Desk Industry. The course outline and facilitators real life experiences have provided me a strong foundation for my building my career. Thankyou ProActive for your support to transform our IT business.

I recently attended an ITIL V3 Foundation Certificate course conducted by ProActive Services. The trainers were professional and extremely knowledgeable. The most valuable aspect was the trainers applying real life experience to the course material. The facilities were comfortable and easily accessible. I would highly recommend ProActive Services to anyone needing to learn and understand ITIL.

Before enrolling at ProActive I asked a few colleagues and friends where I should do the course - They unanimously recommended ProActive. After doing the course with ProActive, I felt that ProActive related the course to what happens in the real world and took a practical approach to delivering the course. (The trainer) had a lot of related real world experience and gave us a great one page diagram of the ITIL framework which was very useful in passing the exam.

An excellent course, presented by a superb instructor!

Thank you for a job well done.

Attending the ProActive Services ITIL V3 Foundation course provided a practical and valuable insight into the fundamentals of the ITIL framework. Understanding the framework that is used by NSC, and many of our clients, has provided me with an increased appreciation of the practical applications involved.

A very professional and informative course. Keeping the focus and group engaged on the topic of ITIL is no easy task and you managed that with flying colours. It was of great benefit bringing your real world experiences into the course to create a context that was easily understood.

Our company delivers technology and IT support services to both large and small customers. ITIL provides an excellent framework and understanding of the structure and processes for good service management, which our customers expect and rely upon. The ProActive (V3 Foundation) delivery was well managed and the content very applicable in my current working situation.

I attended the ITIL V3 Foundation Bridging course to update my skills from V2 and was pleasantly surprised. The trainer made the course interesting and enjoyable while enabling us to share our knowledge as a group. This resulted in me passing with an almost perfect score on the exam and the ability to apply the learning in the real world. I' m now looking at undertaking further learning with ProActive.

I recently attended the ITIL V3 Foundation Bridging Course with ProActive and found it to be both a detailed overview of the changes in the new version, but also a useful opportunity to revise aspects of the V2 Foundation course information. The training was presented in a way that allowed me to quickly and easily understand these differences along with the new material, and have the necessary confidence for the examination later that day. This course has now enabled me to speak and work confidently with our clients across both versions of ITIL. I am now looking forward to completing both the ITIL V2 Masters and V3 Masters Bridging courses in 2009.

The friendly trainer at ProActive took the time to explain things clearly to me and helped me to pass my ITIL V3 Foundation course with flying colours!

I recently travelled to Wellington to take part in the ITIL Foundation Certificate course held by ProActive. The trainer was professional and friendly, and was able to incorporate her own and our work experiences into the training undertaken. Taking part in the practical exercise before starting and after applying some of our new learned processes allowed us to appreciate the value of what we have learnt in the course. I would not hesitate in taking part in another course run by ProActive Services.

The ProActive ITIL Foundation Course was intensive and purposeful. It helped me join the dots on several key points that I encounter in my current position of Service Delivery Manager as well as to provide me with future direction to ensure that that our organisation is ITIL compliant. I look forward to continuing with ProActive to gain my ITIL certification in its entirity and would strongly recommend this course as it has already helped me to make several improvements to our current Service Delivery capabilities.

The company I work for Extend technologies is a company that support SAP and with many large companies under our support contracts. They use ITIL each day with logging calls to us; Change Request, Request for service, Request for Change. Doing this (V3 Foundation) course has given me a lot better understanding of this whole process.

I recently attended the Service Offerings and Agreements course and like previous courses I attended through ProActive the trainer was able to create excellent discussions with the other participants from different organisations. The trainers ability to bring to life the theory made the 5-day course really valuable and interesting. Returning to work I was immediately able to apply the newly acquired knowledge into conversations and day to day work therefore creating some immediate benefit to my company. I am looking forward to applying the newly gained knowledge even more. I highly recommend anyone that is interested in an ITIL course to go through ProActive Services.

I have always used ProActive for my ITIL® training, and recommended them to my peers and colleagues. ProActive's approach to training - the experience of the instructors, ample exam preparation and reading material, and the engagement of others in the class makes for an excellent learning environment. Looking forward to the next course with ProActive.

I recently attended an ITIL Operational Support and Analysis course conducted by ProActive Services. The trainer was professional and extremely knowledgeable. The most valuable aspect was the trainer ensuring all attendees applied real life experience to the course material. I came away from the course with some great ideas for process improvements in my organization. The facilities were comfortable and easily accessible. I would highly recommend ProActive Services to anyone needing to learn and understand ITIL.

I have recently completed the ITIL Operational Support and Analysis Certificate held by ProActive services. I found that everything involved was professional, relaxed and supportive, from the rooms used to the other members of the course. 

One of the key elements to me was the small group who were encouraged by [the trainer] to share their experiences as did he, which was extremely valuable. We were able to discuss real life situations, relate them back to the course and ITIL procedures, which helped me understand the course content much more than if it had just been a lecture. [The trainer] was keen to have us ask questions which we did and this helped greatly with understanding.

I certainly recommend the ProActive course to anyone interested in doing it.

What I really enjoyed about the (Release, Control and Validation) course was listening to other people/organisations experiences around release and change management and how they had learnt from mistakes, what worked well for them how they would have done it differently. These were real life experiences that I could take and use in my organisation as well as validating some of our own processes against good practice.

I recently attended the Operational Support & Analysis course offered by ProActive Services. The course content itself was very interesting and relevant to my work, however the real value was in the trainer's in-depth knowledge and ability to relate the theory to real life situations. In particular, the trainer consistently demonstrated how the theory applies to examples from the course attendees' work situations. This was an extremely valuable experience in that we were all exposed to the way that ITIL applies to several completely different organisational structures. The calibre of the ProActive Services trainers is what really sets the company apart - I look forward to attending more courses in the future!

We at IAG are always attempting to improve our ITIL processes. After attending the Operational Support and Analysis course we have been able to implement the one percenters that has helped us to mature our Major Incident Management process. We have a list of improvements that we took from the course that we are looking at implementing in the near future.

I had the privilege of recently attending the "ITIL Version 3 Intermediate Certificate - Service Offerings & Agreements" training offered by ProActive Services in Melbourne. The trainer was highly proactive in his approach and emphasised subtle points with real life examples from industry. The material provided was precise to the point and succinctly presented.

Significant understanding is imparted by including participants during the training. The course has provided sound knowledge of the ITIL principles and expanded them with techniques to apply those principles in real life.

I would highly recommend this course to any one associated with the delivery of IT services, more so to those pursuing ITIL Version 3 implementation.

I did enjoy the ITIL V3 Release Control and Validation course. The course emphasis is on end to end release management which a lot of organisations don't do very well. This course is very valuable and helped me a lot implementing release management on an enterprise level.

The service received and courses presented by ProActive as a whole are exceptional. Having recently passed with a fantastic result for the ProActive ITIL OS&A Course, I would have no hesitation recommending them. The course content, and the way it is delivered by the trainers is outstanding. I personally found the wide range of group discussions and group assignments great, being able to share real life experiences, giving you the ability to relate the topics to your organisation and gain knowledge to take back to the workplace.

The Software Asset Management Essentials course was invaluable in helping me gain the knowledge in how to lay the foundation for managing and optimising IT assets efficiently. I found this course to be very informative and the trainer very knowledgeable with a good mix of theory and practical exercises.

The software asset management course has really helped me understand the value of software assets to an organisation. I believe that as a licensing and provisioning specialist I can bring the many benefits to the organisation that come with sound SAM processes. The ProActive Services trainer was highly professional, delivering the content in an enjoyable manner but more importantly the content was very educational. The information can be translated into the real world work environment. I am eager to attend more ProActive courses in the future to expand on what I have learned so far.