Consulting > Tool Selection Services, ITIL Training, ProActive, Australia, New Zealand
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You are here : Consulting > Tool Selection Services
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ProActive are an independent consultancy firm with no alliances with
industry tool providers. We have extensive experience in assessing an
organisation's processes and the skills to assist them in building a
specification of requirements for an ITSM tool. Independence means that
we will focus on providing a thorough and independent assessment of your
needs, and then make recommendations on which tool(s) would best suit
your needs and assist with operational efficiency.
Over a period of time, the benefits that you can expect to see from a
tool selected based on prioritised needs include:
- Simplified Incident/Problem/Change logging and tracking
- Access to critical knowledge in IT operations such as
diagnosis/resolution information
- Facilitate the management of service levels in operations and as a
measure of service over time
- Utilise automated workflow for IT operations for speedier service to
users and customers
Whether it be assistance throughout all 7 stages, or help along the way,
you can be assured that ProActive will provide you with an independent
view throughout the tool selection process.
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