Whitepapers, ITIL Training, ProActive, Australia, New Zealand

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Listed below are the whitepapers that we have for download.
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  • IT Service Management (ITSM) - An overview  (view pdf)
  • Using Metrics Effectively for Better ITSM  (view pdf)
  • Pull Your SOX Up 
  • Baselining ITSM 
  • Mapping V2 courses to V3  (view pdf)
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